“Privacy Policy”
Introduction
At FIRSTCALL 24/7 BURY ST. EDMUND’S ("we," "us," "our"), we are dedicated to safeguarding the privacy of our users. This policy explains how we collect, use, store, and protect personal data in line with the UK GDPR and the Data Protection Act 2018. By using our website and services, you agree to the practices set out in this policy.
Data Collection
We may collect and process the following types of personal data:
- Personal Information: Includes names, contact details (such as phone numbers and email addresses), and postal addresses.
- Health Information: When relevant to care provision, we may collect information on health conditions, treatment history, and care needs.
- Technical Data: Such as IP addresses, browser types, and cookie data collected via our website to enhance user experience.
- We gather data directly through forms submitted on our website, phone calls, email correspondence, and cookies.
Use of Data
Personal data is used for the following purposes:
- Service Provision: To deliver requested services, including tailored care plans and support.
- Service Improvement: To enhance our website, services, and user experience.
- Marketing and Communication: With your consent, we may use your contact details to send updates and information about our services.
- Third-Party Sharing: We may share data with trusted third parties for specific purposes, including healthcare providers involved in your care, payment processors, and legal authorities as required by law.
Data Security
We implement rigorous security measures to protect personal data from unauthorised access, alteration, or disclosure, including:
- Data Encryption: Sensitive data is encrypted both during transmission and at rest.
- Access Controls: Access to personal data is restricted to authorised staff members who require it to perform their duties.
- Regular Security Audits: We conduct audits to keep our data security protocols current and effective.
- In the event of a data breach, we will notify affected individuals and relevant authorities promptly, as required by law.
User Rights
Under the UK GDPR, users have certain rights concerning their personal data, including:
- Access: The right to request access to your data
- Correction: The right to request the correction of inaccurate or incomplete information.
- Deletion: The right to request the deletion of your data under certain conditions.
- Data Portability: The right to request transfer of your data to another service provider.
- To exercise these rights, please contact us using the details below. We will respond to all requests in accordance with applicable laws.
Cookies
Our website uses cookies to improve user experience and analyse site traffic. Types of cookies include:
- Necessary Cookies: Essential for website functionality.
- Analytics Cookies: Help us understand user interactions with our site.
- Preference Cookies: Store user preferences for a personalised experience.
- You can manage cookie settings via your browser or adjust preferences when prompted on our site.
Changes to the Policy
We may update this Privacy Policy to reflect changes in our practices or applicable legal requirements. Updates will be posted on this page, and significant changes will be communicated directly to users when required.
Contact Information
For any questions or concerns about your data or this policy, please contact us at:
FIRSTCALL 24/7 BURY ST. EDMUND’S
Address: 7 Clay Road, Bury St. Edmunds, England, IP32 6RX
Phone: 0128 461 9038
FIRSTCALL 24/7 BURY ST. EDMUND’S
Address: 7 Clay Road, Bury St. Edmunds, England, IP32 6RX
Phone: 0128 461 9038
Compliance and Legal Advice
This policy is designed to comply with the UK GDPR and the Data Protection Act 2018. For further guidance or to ensure full compliance with all relevant laws, consulting a legal professional is recommended.
Our home care services are designed to improve your daily life with compassionate, personalised support tailored to your needs. Our caregivers assist with everything from personal care and light housekeeping to companionship, ensuring you feel comfortable, secure, and engaged in a fulfilling lifestyle at home.
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Address: 7 Clay Road, Bury St. Edmunds, England, IP32 6RX
Email: info@firstcall247bury.co.uk
Contact No: 0128 461 9038